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Oversaw social media content, partnerships, and ticketing operations for concert events. Managed event logistics and promotional collaborations with producers. Maintained content for the company website; updated listings, reviews, and news. Coordinated scheduling, calendar management, and documentation.
Gathered and translated business requirements into IT solutions. Conducted test planning, execution, and defect management during SAT, IAT, UAT, PIT. Supported S4Hana, Coupa, ServiceNow, Oracle Field Service, systems in business process transformation. Maintained CRM records using Siebel and Salesforce; handled data migration and clean-up. Worked with cross-functional teams for project rollouts and business rule implementation.
Resolved systems interface errors and ensured synchronization across databases. Participated in customer billing configuration and product setup in Siebel CRM. Assisted in testing, data clean-up, and collaboration with developers and stakeholders.
Bachelor of Science in Information Technology