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Telephone support, office and exhibition installations, web programming, script development, and research & development.
Managed the integration of technology in an educational environment. Provided technical support to staff and students. Created user documentation and facilitated communication with technical teams. Monitored and optimized the performance of IT systems.
Collected and analyzed business requirements for project development. Collaborated with stakeholders to identify areas for improvement. Prepared business documentation (BRDs, process flow diagrams). Participated in cross-functional meetings to align project goals. Created automated flowcharts using ServiceNow to streamline and visualize business processes.
Worked in cross-functional teams to deliver IT solutions aligned with project goals, demonstrating excellent communication and teamwork skills.
Bachelor's Degree in Applied Computer Science.
Business Support studies.