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Assisted clients (in person, by phone, and via email), troubleshooting issues and providing tailored solutions to ensure high satisfaction. Managed and tracked incoming/outgoing correspondence using digital tools and data entry systems, ensuring accuracy, security, and confidentiality. Maintained organized electronic records and supported daily operations through effective coordination, documentation, and use of software applications.
Advised B2C and B2B clients in the construction sector on project requirements, building regulations, and service options, ensuring clear communication in person and by phone. Delivered tailored project solutions by identifying client needs, recommending suitable materials and plans, and monitoring progress to address inquiries promptly. Maintained accurate project records, both physical and basic electronic, and coordinated with teams to ensure secure and up-to-date information for smooth execution.
Prospected and supported B2B clients in the agriculture sector, managing communications and delivering clear, solution-oriented support. Translated technical and commercial documents (English/French) to facilitate effective collaboration between clients, suppliers, and teams. Maintained accurate digital records and supported procurement processes using relevant software tools and communication platforms.
Pursuing a Bachelor's degree with a focus on computer systems and networking.
Completed a Bachelor's degree in Computer Science with foundational knowledge in IT.