Abubakr Omer Mohamed Abakar

Picking - Full Active @ Ceva Logistic

Antwerp, Belgium

A Technical Support Specialist with 4 years of experience in troubleshooting, resolving customer inquiries, and providing excellent customer service. I have a proven track record of reducing customer downtime and improving customer satisfaction by quickly resolving technical issues. I am adept at troubleshooting hardware and software problems, providing product advice, and demonstrating an aptitude for water efficiency.

Top roles

Helpdesk / Support2 - 5 years

System Engineer / Administrator< 2 years

Miscellaneous

IT Service Management

Technical Support

Troubleshoot

Network/Telecom

Network

Systems

VMware

Sales

Customer Service

Language

Fluent English

English

Fluent

Arabic

Fluent

Dutch

Average

Work experience

Since 2015

Picking - Full Active @ Ceva Logistic

01 February 2023 - 30 September 2024

Observe, restocking shelves and counting inventory and ensuring orders are shipped in a timely manner.

Warehouse Operative @ Bleckmann logistics

01 November 2022 - 31 December 2022

Observe, restocking shelves and counting inventory and ensuring orders are shipped in a timely manner.

Technical Support - IT Department @ Qatar Media Corporation

01 October 2017 - 31 January 2021

Identified issues, analyzed information and provided solutions to problems, served customers in a friendly, efficient manner following outlined steps of service.

Network Engineer @ Mannai Corporation

01 January 2016 - 31 January 2017

Provided detailed technical documentation, conducted security assessments and made recommendations for disaster recovery and network security.

IT Department @ Qatar International Bank

01 January 2015 - 31 January 2016

Performed duties in accordance with standards and policies to promote a safe working environment.

Education experience

Since 2011

Technical Support @ Pune, India

01 January 2023 - 30 June 2023

6 Month Course in Technical Support.

Computer Application @ Arihant College- University of Pune

01 January 2011 - 31 December 2014

Bachelor's degree focused on Computer Applications.