Samanta Guerrero

Technical Consulting Engineer @ CISCO SYSTEMS | Cisco CX Global Technical Assistance Center

Brussels, Belgium

Highly skilled consulting network engineer with 16+ years of experience supporting global service providers and enterprise clients in large-scale, complex network environments. Resolves critical technical issues across IOS, IOS XE, IOS XR, and other Cisco platforms. Proven success leading teams, mentoring new hires, and optimizing operational workflows. Passionate about delivering top-tier customer support and fostering collaborative, knowledge-sharing environments.

Top roles

Technical Writer> 10 years

Network/Telecom

Network

Cisco

Front-end

Node.js

Back-end

Python

Modeling Languages

BPM / BPMN

Systems

Middleware - CICS

Language

Fluent English

English

Fluent

Spanish

Fluent

Dutch

Average

Work experience

Since 2008

Technical Consulting Engineer @ CISCO SYSTEMS | Cisco CX Global Technical Assistance Center

01 December 2022 - 31 March 2025

Provide advanced support to global Service Providers focusing on DOCSIS, BNG, and ISG technologies. Platforms supported include CBR8, ASR9K, NCS540, and ASR9xx.

Technical Consulting Engineer @ CISCO SYSTEMS | Cisco CX Global Technical Assistance Center

01 May 2017 - 01 December 2022

Supported IOS XR platforms for TAC and high-tier customers, resolving critical cases in ASR9K, CRS, GSR, and NCS devices.

Technical Consulting Engineer @ CISCO SYSTEMS | Cisco CX Global Technical Assistance Center

01 August 2014 - 01 May 2017

Led newly established Enterprise TAC team, providing technical escalation support for LAN switching technologies across Catalyst platforms.

Network Support Specialist @ Getronics

01 June 2009 - 01 August 2014

Supported regional ISPs including Telcel and Telefonica with incident resolution and MPLS migration.

LAN/WAN Support Engineer @ DIGITAL SYSTEMS IN TELEPHONY

01 August 2008 - 01 June 2009

Managed LAN infrastructure for SAGARPA, including monitoring with SolarWinds and WLC/ACS configuration.

Telecommunications Engineer @ INNOVACIONES TECNOLÓGICAS EN CONECTIVIDAD SA DE CV

01 March 2008 - 01 August 2008

Led network design, cabling supervision, and technical support for client deployments.

Education experience

Since 2003

ITIL Foundation in IT Service Management @ ITIL

01 January 2019 - 01 January 2019

Foundation certification in IT Service Management.

Cisco IOS XR Specialist @ CISCO

01 January 2018 - 01 January 2018

Specialist certification for Cisco IOS XR.

CCNP @ CISCO

01 January 2011 - 01 January 2011

Cisco Certified Network Professional.

CCNA Routing & Switching @ CISCO

01 January 2008 - 01 January 2008

Cisco Certified Network Associate for Routing & Switching.

Computer Science Engineering @ Autonomous University of Mexico State

01 January 2003 - 01 January 2008

Bachelor's degree in Computer Science Engineering.

Samanta Guerrero

Top roles

Network/Telecom

Front-end

Back-end

Modeling Languages

Systems

Welcome back

Welcome on board!