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Hasret OĞUZ

Network / System and process engineer @ ePati Cyber Security Inc.
Limburg, Belgium

I have strong communication and analytical skills, I am confident, research-oriented and focused on customer satisfaction, pragmatic solutions. With this mindset and customer first approach, I strive to bridge the gap between business requirements and technology. I have a strong passion for researching and applying newly acquired knowledge, particularly in areas such as internet technologies and safety protocols, which are among my primary interests. My background includes involvement in managing critical escalations and providing status reports to internal stakeholders, demonstrating my ability to perform under pressure and maintain clear communication. Through my education and professional experience, I have had the opportunity to collaborate with individuals from diverse cultural backgrounds, lead international teams, and consistently maintain a results-oriented approach. I fully understand the level of responsibility and precision that my role demands, and I approach my work with dedication, curiosity, and a strong sense of accountability.

Top roles

Helpdesk / Support< 2 years
Network / Telecom Engineer< 2 years
Project / Program Manager< 2 years

Back-end

SQL
C++
Java

Systems

VMware
Hyper-V

Network/Telecom

GSM/GPRS/EDGE
Language
Native Turkish
Turkish
Native
English
Fluent
German
Good
French
Average
Work experience
Since 2020
Network / System and process engineer @ ePati Cyber Security Inc.
01 January 2022 - 01 October 2023

Setting up virtual machines and virtualization processes, LAN, WLAN, DHCP configuration. Responsible for managing network traffic and troubleshooting.

Helpdesk Worker Customer Relations Specialist @ Apple Customer Service (TP)
01 January 2021 - 01 January 2022

Analyze the problems experienced by customers in the IOS system and offer them appropriate solutions.

Lead Engineer @ University
01 January 2020 - 01 January 2021

Lead engineer on the development of the design/ roll-out of the GSM capacity vending machine, involving managing critical escalations and reporting status towards internal customer(s).

Education experience
Since 2012
Information Systems Engineering @ Eastern Mediterranean University
01 September 2016 - 30 June 2022

Bachelor's degree in Information Systems Engineering granted with a scholarship.

01 September 2012 - 30 June 2015

High school education.

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