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Michael Castro

Klantendienst medewerker @ Amazon – Klantendienst (Foundever)
Antwerp, Belgium

Ervaren professional in klantenservice, technische ondersteuning en teamcoördinatie. Sterk in probleemoplossing, communicatie en klantgericht werken. Werkt efficiënt onder druk en excelleert in het verbeteren van processen en klanttevredenheid.

Top roles

Helpdesk / Support< 2 years
Technical Analyst< 2 years

Miscellaneous

Technical Support
Google Cloud

Modeling Languages

BPM / BPMN

Systems

Microsoft 365 / Office 365

Sales

Customer Service
Language
Native Dutch
Dutch
Native
English
Good
Portuguese
Good
French
Average
Spanish
Average
German
Average
Work experience
Since 2020
Klantendienst medewerker @ Amazon – Klantendienst (Foundever)
01 October 2024 -

Klantenservice via telefoon, chat & e-mail, snelle en klantvriendelijke service.

Barman @ Zaowang Sushi
01 July 2024 -

Cocktails maken & drankbeheer, snel en nauwkeurig onder druk.

ZAALVERANTWOORDELIJKE @ Restaurant Xaverius
01 August 2022 - 30 June 2024

Teamleiding, planning, voorraadbeheer, klachtenbehandeling en training.

Customer Support @ Holland Casino
01 April 2022 - 31 July 2022

ID-verificaties, facturatie, vertrouwelijke gegevens, vriendelijke en efficiënte klantenservice.

Technical Analyst @ Google (Telus)
01 September 2021 - 31 March 2022

B2B Google Workspace support, domeinbeheer, facturatie & technische hulp.

Customer Support @ Eneco
01 October 2020 - 31 August 2021

Facturatievragen, meterstanden en tarieven, advies over zonnepanelen.

Education experience
Since 2023
Elektronica-ICT @ Universiteit
01 September 2025 -

Afstudeerrichting IT & Cyber Security and cloud.

Ruwbouw, restauratie technieken @ Don bosco hoboken
01 September 2023 - 30 June 2025

Bijna afgerond TSO Handel.

Connect with Michael Castro

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