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Rio Marie Guadalupe

Customer Journey Expert (Global KYC) @ ING Bank
Antwerp, Belgium

Business Analyst with expertise in Customer Journey and capability design. Experienced in managing projects, facilitating team collaborations, and leading product development processes.

Top roles

Business Analyst< 2 years
Helpdesk / Support< 2 years
Product Owner / Manager< 2 years

Sales

Customer Service
Business Development
Communication skills

Miscellaneous

Project Management
Organizational Skills

Business Intelligence

Business Intelligence
Language
Native French
French
Native
Bengali
Native
English
Good
Dutch
Average
Work experience
Since 2013
Customer Journey Expert (Global KYC) @ ING Bank
01 September 2022 - 31 May 2024

Verzamelen en opstellen van documenten met zakelijke vereisten, schrijven van user stories, faciliteren van afstemming en testen in de acceptatieomgeving.

Mentor @ SOUTH AFRICAN YOUTH EDUCATION FOR SUSTAINABILITY (SAYes)
01 August 2020 - 31 May 2023

Bijdragen aan ontwikkeling van kansarme jongeren via mentoring op het gebied van onderwijs en loopbaan.

Capability Design and Operations @ BAYAD
01 July 2020 - 31 August 2022

Ontwikkelen van processtromen en functionaliteiten voor mobiele apps, verzamelen van zakelijke vereisten en faciliteren van sprint refinements.

Assistant Manager – Financial Products and Services @ PJ LHUILLIER INC.
01 April 2016 - 28 February 2019

Leiding geven aan een team voor leningen en verzekeringen, creëren van kredietanalyses en rapportages.

Merchant Support Assistant @ SAN MIGUEL CORPORATION
01 April 2014 - 31 October 2015

Verlenen van aftersales ondersteuning en creatieve trainingen aan merchant partners.

Assistant - Office of the President @ MIRIAM COLLEGE
01 July 2013 - 31 March 2014

Assisteren bij dagelijkse werkzaamheden van het kantoor van de president, inclusief communicatie en evenementcoördinatie.

Education experience
Since 2009
Nederlands als Tweede Taal (NT2) @ CVO edukempen
01 July 2024 - 30 June 2025

Cursus om de Nederlandse taal te beheersen van niveau A1 tot B2.

Business Administration Major in Electronic Business @ Miriam College
01 June 2009 - 31 March 2013

Afgestudeerd met een GPA van 4.21/5.0. Diverse onderscheidingen ontvangen.

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