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Service Delivery Manager @
01 June 2023 - Present
Responsible for managing major Corporate Business Services for the customer Ethias.
Senior Service Delivery Manager EU Commission @
01 July 2022 - 30 April 2023
Managed the Identity and Access Management for the European Commission, overseeing a team handling EU Login with more than 5 million end-users.
Program Manager Customer Service Operations @
01 November 2021 - 31 July 2022
Managed day-to-day operations across units in 15 countries, aimed at improving processes and reporting.
Work-stream Lead - International roll-out SME Customer Service Operations @
01 January 2021 - 31 July 2022
Led the international roll-out of Customer Service Operations across multiple countries.
Manager of Customer Care Team @
01 September 2017 - 31 December 2020
Managed service operations for SME Products across multiple regions.
Project Support @
01 August 2014 - 31 July 2015
Provided support and acted as a bridge for project management while transitioning the company to VOIP.
Communication Management @
01 January 2021 - 01 January 2021
ITIL 4 Foundation @
01 January 2021 - 01 January 2021
Business Management @
01 January 2010 - 01 January 2010
Computer Science @
01 January 2010 - 01 January 2010