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François Spinnael

Service Delivery Manager @ NRB
Walloon Brabant, Belgium

Service Delivery Manager with extensive experience managing Corporate Business Services and large-scale operations. Proven track record in performance reporting, team management, and improving operational processes across multiple countries.

Top roles

Project / Program Manager< 2 years
Service Delivery Manager< 2 years

Front-end

CSS
HTML

Back-end

PHP
Ruby

IDE

Zend Studio

Systems

MySQL / MariaDB
Language
Native French
French
Native
Dutch
Native
English
Fluent
Work experience
Since 2014
Service Delivery Manager @ NRB
01 June 2023 - Present

Responsible for managing major Corporate Business Services for the customer Ethias.

Senior Service Delivery Manager EU Commission @ Netcompany-Intrasoft
01 July 2022 - 30 April 2023

Managed the Identity and Access Management for the European Commission, overseeing a team handling EU Login with more than 5 million end-users.

Program Manager Customer Service Operations @ Unifiedpost Group
01 November 2021 - 31 July 2022

Managed day-to-day operations across units in 15 countries, aimed at improving processes and reporting.

Work-stream Lead - International roll-out SME Customer Service Operations @ Unifiedpost Group
01 January 2021 - 31 July 2022

Led the international roll-out of Customer Service Operations across multiple countries.

Manager of Customer Care Team @ Unifiedpost Group
01 September 2017 - 31 December 2020

Managed service operations for SME Products across multiple regions.

Project Support @ AG Insurance
01 August 2014 - 31 July 2015

Provided support and acted as a bridge for project management while transitioning the company to VOIP.

Education experience
Since 2010
Communication Management @ Katholieke Hogeschool Mechelen
01 January 2021 - 01 January 2021
ITIL 4 Foundation @ ITIL
01 January 2021 - 01 January 2021
Business Management @ Ka Emanuel hiel
01 January 2010 - 01 January 2010
Computer Science @ Ka Emanuel hiel
01 January 2010 - 01 January 2010
Connect with François Spinnael

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