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IT Service Management Consultant @
01 August 2022 - Present
Designed and implemented a Quality Management System. Improved training processes and managed service catalogues.
IT Service Management Consultant @
01 October 2023 - 29 February 2024
Analysed workflows for Incident and Service Request Management. Designed and executed test scenarios in ServiceNow ATF. Reported results to IT management and process managers.
Food and Beverages Collaborator @
01 November 2018 - 31 August 2022
Managed environmental conditions and dietary requirements for patients.
Digitalisation Officer @
01 November 2016 - 30 April 2017
Led the digitalization of the STROOK magazine.
Correspondence Officer Regulatory Affairs @
01 November 2012 - 31 August 2015
Ensured compliance with telecom rules and coordinated with government offices.
Customer Service Officer @
01 December 2010 - 31 October 2012
Handled customer inquiries and managed customer information databases.
Supervisor Customer Services @
01 February 2008 - 30 November 2010
Managed a team, reported to top management, and ensured compliance with SLAs.
Computer Sciences @
01 September 2010 - 30 June 2014
Bachelor in Computer Sciences (Hons.)