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MA

Mauro Almeida

Project Lead @ ING
Antwerp, Belgium

As a multilingual Project Lead and Product Manager, I bring a substantial international background and a proven track record in leading diverse teams. My expertise is bolstered by certifications in ITIL, Agile, PM, and Scrum, ensuring adeptness in various project management methodologies. My university education reflects versatile qualifications and a broad spectrum of interests, underscoring exceptional adaptability, a keen intellectual capacity, and a passion for intercultural relations. I am driven by challenges and possess strong communication and organizational skills, making me an asset in any dynamic work environment.

Top roles

Helpdesk / Support> 10 years
Project / Program Manager> 10 years

Cloud

Azure
ServiceNow

Agile

Agile/Scrum

Systems

Oracle

Back-end

Python

CRM

Salesforce
Language
Fluent English
English
Fluent
Spanish
Fluent
Portuguese
Fluent
French
Good
Dutch
Good
Italian
Average
Work experience
Since 2022
Project Lead @ ING
01 January 2024 -

Developing and refining customer journeys to ensure seamless interactions with Privalis products, collaborating with cross-functional teams to manage products that meet customer needs.

IT Project Manager @ ESTÉE LAUDER COMPANIES
01 September 2021 -

Conducting day-to-day project coordination, planning and implementation across multiple teams.

IT Retail Lead @ VF europe
01 October 2017 -

Project Lead for Retail hardware and software acquisitions across EMEA.

IT Coordinator @ CANON BELGIUM
01 January 2012 -

Coordinated and managed the Front Office Team providing IT support to internal Canon users.

IT Analyst @ HP Enterprise Services
01 May 2009 -

Worked as 1st and 2nd line Service Desk support agent, resolving and dispatching issues reported by Shell employees.

IT Lead Project Manager @ Royal DSM
01 September 2022 - 31 December 2023

Leading a multi-functional Scrum Team and overseeing Network infrastructure and systems functionality.

Education experience
Since 2005
Law @ UNIVERSIDADE LUSIADA DO PORTO (PORTUGAL)
01 January 2008 - 31 December 2008

Law studies, legal studies, national and international law, economic and social studies, commercial law, economy and finances

International Politics @ UNIVERSIDADE LUSIADA DO PORTO (PORTUGAL)
01 January 2005 - 31 December 2005

International relationships, politic studies, diplomacy, law studies, economics, technology and investigation

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