Paulina Gradzka

Application Analyst Consultant @ Almaviva de Belgique (Client - EEAS)

Brussels, Belgium

A results-driven IT and Banking Operations and Compliance Specialist with extensive experience in multinational and multicultural environments, particularly in banking, finance, and European institutions. Adept at managing operational tasks, coordinating multi-team projects, troubleshooting technical issues, and analyzing performance of the applications and processes. Highly skilled in project management, process optimisation, and customer service. Ready to leverage my expertise in IT and banking/financial operations.

Top roles

Application/Solution Architect< 2 years

Helpdesk / Support< 2 years

Miscellaneous

Project Management

Technical Support

Agile

Agile/Scrum

ETL Datawarehouse

DataStage

Cloud

Kubernetes

Sales

Customer Service

Language

Fluent English

English

Fluent

Polish

Fluent

Dutch

Average

Russian

Average

Work experience

Since 2012

Application Analyst Consultant @ Almaviva de Belgique (Client - EEAS)

01 December 2022 - 30 April 2025

Being a part of an Agile team working on developing and implementing new in-house application used by EEAS and other EU institutions.

Porting Analyst @ Bandwidth (formerly Voxbone)

01 October 2021 - 31 December 2022

Managed quality assurance for customer requests, utilising internal software and new tools to verify successful completion of tasks.

Mortgage Operations Specialist @ Metro Bank

01 November 2016 - 31 January 2021

Coordinated the processing of mortgage applications in a fast-paced environment.

Compliance Analyst & Deputy Team Leader Consultant @ Lloyds Banking Group (Freelance for Momenta Group Global)

01 February 2015 - 31 August 2016

Led a team in complaint handling and analysis, adhering to strict regulatory and internal guidelines.

Insurance Analyst Consultant @ Momenta Group Global for Allianz Insurance

01 March 2014 - 30 November 2014

Handled complaints and worked on designing and improving process, customer journeys.

Compliance Quality Assurance @ Capita for Royal Bank of Scotland

01 September 2012 - 31 December 2012

Ensured quality assurance of banking service complaints, designed and implemented quality assurance processes.

Education experience

Since 2001

Marketing Management, speciality: Management @ University of Marie Curie - Sklodowska

01 January 2001 - 01 January 2007

Master’s Degree in Marketing Management, focusing on management.