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ServiceNow
Senior Service Delivery Manager, PM @
01 April 2023 -
Focus on customer service, quality improvement, and Project Management.
Service Delivery Manager, PM @
01 August 2017 - 01 April 2023
Ensure extended service management with a high focus on Quality of Service and Customer satisfaction.
Team Leader, ServiceDesk Manager NSOC (Network & Security Operations Centre) @
01 August 2015 - 01 March 2017
Managing a team of 14 service desk engineers in Brussels and Mumbai.
ServiceDesk Engineer (Network & Security Operations Centre) @
01 October 2012 - 01 August 2015
Providing first-level support service to resolve issues experienced by external customers.
Support Technician (Senior) @
01 July 2011 - 01 October 2012
Providing first-level support service for resolving issues experienced by external customers within the context of Life Science services.
IT Support Technician @
01 July 2007 - 01 July 2011
Providing first-level support service to resolve issues experienced by external customers.
Computer Engineering (Systems & Networks) @
01 January 2003 - 01 January 2005
Studied computer engineering with a focus on systems and networks, including programming languages such as C/C++ and VB6.
Upper secondary education certificate (CESS) @
01 January 2003 - 31 December 2003
Completed upper secondary education with a general curriculum.