Virginie Kalenzi

IT Support specialist @ TCS Uruguay

Antwerp, Belgium

As a Junior IT Support Specialist, I provide technical assistance and troubleshoot issues to ensure smooth operations for end-users and teams. With a strong grasp of IT fundamentals, I resolve hardware, software, and network problems efficiently. I'm skilled in customer service, using ticketing systems, and adapting to new technologies, while applying ITIL principles to improve IT service management and user experience.

Top roles

Consultant (Specialist)2 - 5 years

Helpdesk / Support2 - 5 years

System Engineer / Administrator< 2 years

Systems

Windows

Microsoft SQL Server

Microsoft 365 / Office 365

Miscellaneous

Adabas

Cloud

Azure

CMS

Wordpress

Language

Native French

French

Native

English

Fluent

Dutch

Good

Spanish

Average

Work experience

Since 2004

IT Support specialist @ TCS Uruguay

01 April 2024 - 09 May 2025

Providing technical assistance and troubleshooting issues for end-users and teams, resolving hardware, software, and network problems efficiently.

Dispatcher/ Planner @ APK Group

01 June 2022 - 20 December 2022

Managed logistics and planning for transportation needs.

Customer Service Representative @ GROUP GTS

01 July 2019 - 01 August 2021

Delivered customer service and technical support for software and hardware inquiries.

Nurse @ OCMW Rusthuis Mariëndal

01 February 2015 - 01 September 2018

Provided care and support in a healthcare setting.

Field Consultant @ World Vision USA

01 July 2004 - 01 June 2008

Worked on various projects contributing to community development.

Education experience

Since 2008

Google IT Support @ Coursera

01 April 2023 - 01 October 2023

Professional certificate, 6 months training.

Logistics and Mobility @ Thomas More Geel

01 September 2018 - 31 January 2020

Graduated.

Nursing @ Ravij Gandhi University of Health Science - Karnataka India

01 September 2008 - 31 August 2012