Top roles
Helpdesk / Support5 - 10 years
Incident & Problem Manager< 2 years
Service Delivery Manager< 2 years
Microsoft Dynamics 365
MS Exchange Server
Network/Telecom

Cisco
SAP

SAP
Systems

Windows Server
Language
Native French
French
Native
English
Good
Dutch
Good
Spanish
Good
Work experience
Since 2009
ICT Trainer en Support 2nd Line @ n/a
01 January 2020 -
Eindgebruikers opleiden over interne applicaties, MS Office, SAP S4HANA, Support interne applicaties, MS Office.
Incident Coordinator @ Orange Belgium
01 March 2019 - 31 December 2019
Incidenten detecteren, creëren en opvolgen.

Back Office technical @ Orange Belgium
01 October 2017 - 28 February 2019
Support 2de lijn: Internet, ATV-DTV, VoIP, Apps.

Administratief bediende @ De Zeemeeuw
01 June 2012 - 31 December 2016
N/A
Afwasser @ Hotel Hungaria – Bar Louis
01 March 2011 - 30 June 2012
N/A
Magazijnier @ Hubo Haacht
01 August 2011 - 30 September 2011
N/A
Leraar wiskunde en wetenschap @ n/a
01 October 2009 - 31 July 2010
Opleiding en wetenschappen in Senegal.
Education experience
Since 2001
PC Networking @ Intec Brussel
01 March 2017 - 30 September 2017
Training in PC networking.

Administrative Employee @ VDAB Heverlee
01 October 2011 - 30 June 2012
Training as an administrative employee.
Social Orientation & Integration Course @ Leuven
01 April 2011 - 30 June 2011
Course focused on social orientation and integration.
Physics & Chemistry @ UCAD Senegal
01 January 2008 - 31 December 2010
Bachelor's degree in physics and chemistry.
SCIENCE @ Senegal
01 January 2001 - 31 December 2007
Secondary education with a focus on science.
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