Luc Taeymans

Service Delivery Manager @ Capgemini Belgium

Antwerp, Belgium

Experienced IT Service Delivery Manager with over 30 years of expertise in IT Service Management, delivering tailored solutions, and leading international teams across diverse industries. Adept at aligning IT services with business goals, driving operational excellence, and ensuring customer satisfaction through strategic leadership. Proficient in ITIL frameworks, SLA management, private cloud solutions, and team development. Fluent in English and Dutch, with working proficiency in French.

Top roles

Service Delivery Manager5 - 10 years

Miscellaneous

ITIL

IT Service Management

Critical thinking

Organizational Skills

Mgmt Frameworks

Management Frameworks

Prince 2

Sales

Customer Service

Account Management

Modeling Languages

BPM / BPMN

Agile

Lean

Cloud

ServiceNow

Systems

Microsoft 365 / Office 365

Microsoft Dynamics 365

M365

Language

Native Dutch

Dutch

Native

English

Fluent

French

Good

Work experience

Since 2016

Service Delivery Manager @ Capgemini Belgium

01 May 2016 -

Education experience

Since 1979

PC Technician Certification @ Antwerp Technology Center

01 January 1994 - 31 December 1995

Certification in PC Technician skills.

Electronics Certification @ VDAB

01 January 1993 - 31 December 1994

Certification in Electronics.

IT Knowledge and PC Applications @ LBC

01 January 1992 - 31 December 1993

Studies focused on IT knowledge.

Library Science @ STLBW

01 January 1988 - 31 December 1989

Education in Library Science.

Applied Communication @ PHITC

01 January 1987 - 31 December 1988

Applied communication studies.

Modern Humanities @ St-Edmonduscollege

01 January 1979 - 31 December 1987

High school education.