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Operational Manager, Customer Experience & Business Intelligence @
01 January 2006 - 01 January 2024
Supported professional services organization with operations activities, driving cost savings and scalability through resource optimization.
Partner Delivery Executive & Global Program Manager – Ericsson Partnership @
01 January 2015 - 01 January 2018
Led the services work stream for the Ericsson Alliance, creating pipelines and developing new service offerings.
Global Program Manager, Strategy & Planning @
01 January 2014 - 01 January 2015
Oversaw strategic initiatives to drive organizational change and continuous improvement in resourcing and delivery models.
Business Operations Manager, Strategy & Business Operations @
01 January 2011 - 01 January 2014
Managed business analysts to meet reporting needs and enhance operational efficiency.
Business Operations Analyst, Strategy & Business Operations @
01 January 2006 - 01 January 2011
Conducted data analysis to support operational improvements and strategic initiatives.
Business & Finance @
01 January 2001 - 01 January 2005
Thesis: « The carleasing market in Belgium »
