Top roles
IT Service Delivery Manager @Daikin EMEA Jun 2024 - Now
IT Service Delivery Manager @European Commission Jan 2024 - Now
- Member of the Senior Management team
- Management and technical responsibility of the complete IT landscape
- Implement an IT strategy that is in line with the business expectations
- Implement processes and high quality IT solutions to support the business
- Building a strong relationship with IT partners in order to provide a premium IT service
- Management and technical responsibility of the complete IT landscape of DHL H&G Belgium and The Netherlands
- Member of DHL Europe IT SMT and member of DHL Brussels SMT
- Maintain strong reporting lines, functional to the CIO DHL Europe and business to the local Managing Director BENL
- Managing and supporting the IT team (5 persons)
- Manage the IT infrastructure and Service Desk
- Strategic sourcing and procurement: negotiating new contracts for hardware, software, IT
services, applications, telecom, ...
- Management and follow up of IT suppliers
- Managing and supporting the IT team (1 to 3 persons)
- IT project management
- Sourcing, procurement and supplier management: negotiating new contracts for equipment
supply, carriers, support and maintenance
- Manage and analyze the IT & telecom service revenue and cost control
- Development of IT strategy, policies, procedures and products
- Managing and supporting the IT team (3 persons)
- Analyze the IT needs
- Release management for new software
- Change management and maintenance of the ERP software
- Purchase hardware, software, supplies
- Budget management and cost control
- Support MS-Office, Windows NT, ERP software Genesys, cashier desk software SDP
- System administration UNIX (Solaris), Windows NT 4.0, MS-Exchange and AS400 server
- Report building in Cognos Impromptu on SQL database
- Management of the computer domain (100 PC’s)
- Network administration: network topology, firewall security, ...
- IT teacher (basic PC knowledge, Windows, Word, Excel)
- Installation and maintenance of the computer domain
- Helpdesk support for hardware and software