Top roles
Cloud
Miscellaneous
Implemented IT operations best practices to support solution delivery and service management (Jira, Status Page). Provided first and second level support for incidents and requests, ensuring timely resolutions and meeting SLAs. Identified and executed service improvement initiatives in collaboration with DevOps teams. Managed cloud-based technologies, Kubernetes, AWS and Azure. Utilized monitoring tools such as Datadog, Grafana and Google Analytics to ensure performance and reliability of IT and business services.
Provided technical support to end users for software and hardware issues. Troubleshot and resolved technical problems. Configured and installed software and hardware. Monitored and maintained the infrastructure using Nagios, CheckMk, and Datadog. Managed SSL Certificates.
Migrated applications to the public cloud. Integrated with virtual VMware machines. Managed hybrid clouds via Morpheus. Migrated databases to the public cloud.
Managed relationships with clients and senior management. Proactively communicated to resolve technical challenges to ensure smooth collaboration.
Maintained contact with suppliers to ensure the progress of existing orders. Conducted market research for related product.
Focused on AWS, Azure, Docker, Kubernetes, and monitoring via Powershell and Bash.
Covered network fundamentals (CISCO CCNA), Windows Server configuration, and storage management.
Learned to develop and execute social media strategies.
Bachelor's degree, equivalence recognized by NARIC-Vlaanderen.