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YE

Yetim Enes

Helpdesk core phone @ EU commission
East Flanders, Belgium

Proactive and Tolerant Tech Agent with strong soft skills and a solid grounding in IT support and first-line service delivery. Well-versed in ITIL principles and always eager to learn from colleagues and clients alike. Dedicated to providing seamless IT support fostering productive connections. Looking forward to engaging with new opportunities and delivering exceptional results.

Top roles

Helpdesk / Support< 2 years

Cloud

ServiceNow
Language
Native Dutch
Dutch
Native
English
Fluent
French
Good
Work experience
Since 2024
Helpdesk core phone @ EU commission
19 July 2024 -
Education experience
Since 2014
ITIL @ Belgium, Leuven
01 January 2023 - 31 December 2023

ITIL FOUNDATION V4 certification.

Linux @ Belgium, Leuven
01 January 2023 - 31 December 2023

Fundamentals of Linux certification.

English language @ ED Education First
01 January 2019 - 31 December 2019

English language immersion program in Great Britain.

IT and Industrial Engineering @ Belgium, Aalst
01 September 2014 - 30 June 2019

Education in IT and Industrial Engineering.

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