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OPEX improvement & transformation initiatives, continuous improvement & change management initiatives (incl. coaching & workshops), streamlining administrative flows and operations, set-up PMO tool & cockpit (Monday.com), warehouse digitalization, business process mapping, internal auditor: ISO9001, ISO22000.
360° responsibility over all operational activities, standardization of operational processes to guarantee business continuity, managing interactions with all stakeholders, managing & coaching 5.5 FTE, recruitment, onboarding & training, digitalization of processes, political representation of street association of local businesses.
Process improvement, integration and harmonization, defining and set-up of standardized procedures for SBU and its countries of operation, SAP CRM set-up & roll-out: alignment business & IQ key-user, set-up of knowledge sharing structure (Sharepoint), post Merger Integrations due diligence, business analytics.
Module 1: Credit Control Management at Daikin Europe Coordination Center (Ostend, BE), Module 2 (Expat): Optimizing Sales Administration Process of Daikin France (Lyon, FR), Module 3: Process Optimization at International Key Accounts (Brussels, BE).
Specialization: Marketing (Cum Laude)
