Bart Vertongen

I am an IT Service Management professional with over 15 years of experience, specializing in incident and problem management and optimizing service processes according to ITIL standards. My strength lies in consistently improving service delivery and providing clear reporting to make IT performance transparent. With a customer-oriented approach and attention to detail, I excel at managing complex situations and delivering effective solutions. Additionally, I leverage data-driven insights to make informed decisions that contribute to enhancing operational efficiency.