Gottfried-Ryan Costache

- Taught children digital skills, basic computer literacy, a visual programming language, several full programming languages, robotics, game and graphic design
- Maintained a consistent level of service quality for instruction and communication with parents
- Maintained accurate records of time spent with each group
- Monitored progress of the individual weekly
- Developed a semiannual report for measuring progress
- Installed new software and upgraded existing software to support technology trends
- Managed and maintained the IT infrastructure in the department, including an inventory of hardware and software for all company laptops, and conducted system support tasks
- Provided tech support for customers and provided security training to local schools
- Resolved customer issues in collaboration with other departments
- Identified recurring problem areas and collaborated with other teams to address issues
- Performed manual testing to deliver quality assurance and ensure the integrity of solutions in the hands of customers
- Tracked and reported bugs and mistakes in programming and natural languages (English, Romanian and German) to ensure the company remained professional
- Reduced the number of customer complaints
- Improved customer engagement, increasing overall revenue
- Improved customer service by offering a friendly greeting and making sure the clients were entertained while waiting for the entire group to arrive
- Recorded client needs and developed a response plan to increase retention by streamlining re-engagement of potentially lost customers
- Worked with the company's HR department to facilitate the hiring of new employees in the training department and shared experience and tips with them
- Trained new employees in new systems and processes and handled their training in conflict resolution
- Stood in for absent staff members to conduct one-on-one instruction
- Created and maintained relationships with employees from other branches

- Mobile and App Development & Translation
- Identified and implemented new graphic design techniques for use in a wide variety of products and services
- Prepared graphics for print and electronic media
- Created a portfolio of work for potential employment opportunities
- Established successful client relationships with all relevant stakeholders
- Redesigned the website to create a more visually appealing, user-friendly experience