• Provided technical support based on ITIL Process Management;
• Logistical support for first call resolution;
• Weekly reports which included 200+ issues solved remotely or onsite;
• Inventory Management (800+- audio-video systems);
• Tracking devices for inventory purposes;
• RFC management;
• Installation and Assembly of the Video Conferences Cisco Tandberg systems;
• Launched conference platforms through specific bridges connection, both on-site or remotely;
• Collaboration with all teams, departments, DGs;
• Reporting on progress of replacement plans, risks or issues;
• Participating to weekly meeting with Team Leader: summary plan and feedback.
Supply chain management;
• Project management, planning, reporting;
• Administrative support;
• Organized Group Visits and events;
• Represented the Deputy in negotiations with other EU Institutions;
• Used applications: AT4AM (Authoring tool for Amendments), E-Portal, QP Web Form, DISP.
IT infrastructure support;
• Business relationships Coordination;
• Supply chain - Equipment procurements;
• Team Leading for 6 people;
• Inventory Management;
• Support applications: Digital Audio and Video; Workstations such as Pro Tools, Cubase, WaveLab, Nuendo, Logic Pro X, Adobe Premier, analog and digital audio consoles.