Anas El Amrani

Provided second line technical support for internal and external users (software, hardware, network incidents). Analyzed and solved more complex tickets escalated from first line.

Provided first-line IT support to end users by troubleshooting hardware, software, and network issues. Managed incident logging and resolution through ticketing systems.

Provided first-line IT support to end-users, including troubleshooting hardware, software, and basic network issues.

Bachelor in Applied Informatics with a focus on networking and cybersecurity.

Diploma of secondary education.