Rôles occupés
Systems
Citrix
Active Directory / Windows Server
SCCM / MS Configuration Manager
Microsoft 365 / Office 365
Microsoft Dynamics 365
MS Exchange Server
Application Support Engineer @
01 November 2022 -
Providing application support for end-users at FEDPOL Belgium. Resolving incidents effectively and managing requests and tickets.
Servicedesk Agent 1st 2nd line @
01 November 2021 - 01 November 2022
Provided first-line support via phone and ticketing system, handling incidents and service requests.
2nd line IT support @
01 February 2020 - 01 October 2021
Providing 2nd line support and on-site hardware reparation when possible.
Windows10 Migration Technician @
01 June 2019 - 01 December 2019
Preparing new laptop devices and configuring necessary software.
Desktop support agent @
01 January 2019 - 01 May 2019
Providing Second line on-site Support.
Service Desk Support Engineer @
01 November 2016 - 01 January 2018
Providing support to users worldwide on applications and networking.
Microsoft 365 @
01 September 2016 - 31 October 2022
Courses on Microsoft 365 Identity and Services, Mobility and Security.
ITIL Foundation @
01 March 2020 - 30 April 2020
ITIL Foundation V3 Certificate.
IT User/System management @
01 September 2006 - 30 June 2009
Learning about System Management Servers/clients.