Fatih Akay

As a CCNA®-certified IT Support Engineer, I bring solid experience in Level 1 and Level 2 support, with a strong focus on end-user assistance, hardware/software troubleshooting, and technical coordination. I have worked extensively on-site and remotely to resolve issues related to interactive devices, retail equipment, and desktop systems, ensuring minimal disruption to business operations. My approach is structured around ITIL service management principles, allowing me to deliver consistent and efficient support. I am skilled in writing technical documentation, coordinating with field teams, and supporting users in deploying and maintaining digital tools. I take pride in being a reliable point of contact for technical issues, and I enjoy collaborating with cross-functional teams to improve processes and support innovation. I am detail-oriented, customer-focused, and proactive in identifying and resolving issues. My goal is to contribute to dynamic support teams where I can continue to grow and help deliver seamless IT experiences to users.