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Brian Berden

Support 1ste/2nd line @ Networx
Anvers, Belgique

IT support specialist - servicedesk 1ste/2de lijn

Rôles occupés

Application/Solution Architect< 2 years
Helpdesk / Support> 10 years
Sales< 2 years

Miscellaneous

ITIL
Server

ETL Datawarehouse

DataStage

Network/Telecom

Network

Systems

Windows Server
Langues
Courant Dutch
Dutch
Courant
English
Bon
Français
Bon
Expériences professionnelles
Since 2009
Support 1ste/2nd line @ Networx
01 December 2022 -

Provided first and second line support, managing servers, networks, client/server backups, and data analysis.

Verkoper e-bikes/fietsen @ Bike Center
01 February 2021 - 31 October 2022

Sales analysis and selling e-bikes and bicycles.

Toepassingsbeheerder @ AZ St-Maarten
01 September 2019 - 31 January 2021

Oversaw application management, ensuring effective system use.

ServiceDesk Manager @ Tyneso
01 April 2019 - 30 September 2019

Managed the servicedesk, ensuring efficient client support.

Client support/2nd line support @ Hestia-IT (Uptimegroup / Cronos)
01 July 2012 - 31 March 2019

Provided second-line support to clients and managed customer inquiries.

Photographer, sales of telecom and cameras @ Foto Filip Peeters
01 February 2009 - 29 February 2012

Involved in buying and selling telecom and photographic equipment, as well as photography and photo editing.

Études et diplômes
Since 2002
Service Management @ ITIL V3
01 January 2022 - 31 December 2024

Pursuing ITIL V3 certification.

data analytics @ Google Data Analytics
01 January 2022 - 31 December 2024

Pursuing Google Data Analytics certification.

01 January 2012 - 31 December 2012

Completed a specialization year at E-Lab.

Graphic Techniques @ A2 Diploma Grafische Technieken
01 September 2007 - 30 June 2008

Obtained a diploma in Graphic Techniques.

01 September 2002 - 30 June 2008

Completed primary education.

Connect with Brian Berden

Bon retour parmi nous

Bienvenue à bord!

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