Vânia Valente

Managed service administration for Ponticelli Fréres on the BOREALIS project including general administrative tasks, reports, workforce management, and compliance with regulations.

Managed administrative functions for VCA/SCC certification, maintained safety manuals, coordinated procurement, ensured regulatory compliance, led incident investigations.

Directed data processing and reporting, executed internal controls, analyzed large datasets for market research.

Handled customer requests, ensured compliance with RGPD, managed client accounts and transactions.

Spearheaded incident management for corporate clients, collaborated for issue resolution, utilized ITIL best practices.

Provided technical support, managed troubleshooting, and ensured network reliability.

Higher National Certificate in Health, Safety, and Environment (HSE) - Level VI, including specialized training with an internship in the construction sector.

Achieved a Bachelor's Degree in Communication and Journalism with a final grade of 12. Qualified at EQF Level 6.