Rôles occupés
Miscellaneous
ERP
SAP
Mgmt Frameworks
Sales
Managing day-to-day operations of the consulate. Responsible for all aspects of visa applications intake and forwarding to Embassy. Ensuring high customer satisfaction by resolving problems.
Supervised a team of CSRs, monitored outstanding payments and coordinated with customers.
Provided inputs for enhancements and modifications, co-ordinated UATs and conducted SIT, prepared training manuals.
Managed a team of customer support representatives, created OTC documents, and ensured customer satisfaction.
Handled pre and post sales support issues, conducted product presentations, and set up demos.
Part of the team developing software for a handheld device, assisting in database development and maintenance.
Bachelor's degree in Electronics and Communication.