Carolien Geuns

Led the redesign and implementation of HR policies, managing timelines, internal communication and stakeholder engagement. Initiated and managed internal HR and operational improvement projects focused on process efficiency and team coordination. Acted as a key liaison between management, employees and external partners, aligning HR initiatives with broader business objectives.

Led end-to-end talent operations for key clients, ensuring workforce continuity and alignment with business needs. Managed client relationships and acted as SPOC, translating staffing challenges into operational solutions, supported by KPIs and SLA monitoring. Coordinated improvement initiatives around planning, process efficiency and reporting, in collaboration with HR, operations and external partners.

Guided professionals in career development and outplacement programs. Developed a training program for career coaches.

Specialisation in Agile methodologies for project management.

Foundational training in Prince2 project management framework.

Training program focusing on the application of AI in Human Resources.

Focused on potential assessment methodologies for talent.

Specialisation in social legislation and prevention measures.

MSc in Organizational Psychology focusing on understanding organizational behavior and development.