Rôles occupés
Systems
Network/Telecom
Cloud
Joined existing Client team to manage all client systems, including procurement of hardware, Active Directory Management, and performance troubleshooting.
Supporting a SaaS Fin Tech application as primary contact for around 650 customers with focus on problem resolution and escalation management.
Provided EMEA support with a focus on handling overflow from Australian support while managing low workload.
Managed global support and escalations for Agfa Impax RIS and Enterprise Imaging products across hospitals worldwide, including high-profile incidents.
Supported alarm systems with cloud backend, access control, and video surveillance equipment.
Handled escalations for technical and political issues while remotely supporting Blackberry Enterprise Server and managing services for various clients.