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MD

Mohamed DAOUDI

Senior Service Delivery Manager, PM @ Nomios Belgium
Bruxelles, Belgique

Senior IT Service Delivery and Project Manager with 15+ years of progressive experience in managing complex IT services and projects across multiple industries. Proven track record of leading end-to-end service transitions, optimizing SLAs/KPIs, and driving customer satisfaction. Certified in ITIL, PRINCE2, and PM² with strong leadership, analytical, and stakeholder management skills.

Rôles occupés

Service Delivery Manager> 10 years

Security

Cybersecurity
Juniper

Miscellaneous

Project Management
ITIL

Business Intelligence

Power BI

Cloud

ServiceNow
Langues
Maternelle Français
Français
Maternelle
Arabic
Maternelle
English
Courant
Dutch
Moyen
Expériences professionnelles
Since 2007
Senior Service Delivery Manager, PM @ Nomios Belgium
01 April 2023 -

Focus on customer service, quality improvement, and Project Management.

Service Delivery Manager, PM @ Orange Cyberdefense Belgium
01 August 2017 - 01 April 2023

Ensure extended service management with a high focus on Quality of Service and Customer satisfaction.

Team Leader, ServiceDesk Manager NSOC (Network & Security Operations Centre) @ Orange Cyberdefense Belgium
01 August 2015 - 01 March 2017

Managing a team of 14 service desk engineers in Brussels and Mumbai.

ServiceDesk Engineer (Network & Security Operations Centre) @ Orange Business Services
01 October 2012 - 01 August 2015

Providing first-level support service to resolve issues experienced by external customers.

Support Technician (Senior) @ STEFANINI IT Solutions
01 July 2011 - 01 October 2012

Providing first-level support service for resolving issues experienced by external customers within the context of Life Science services.

IT Support Technician @ TechTeam Global
01 July 2007 - 01 July 2011

Providing first-level support service to resolve issues experienced by external customers.

Études et diplômes
Since 2003
Computer Engineering (Systems & Networks) @ Technical High school, Morocco
01 January 2003 - 01 January 2005

Studied computer engineering with a focus on systems and networks, including programming languages such as C/C++ and VB6.

Upper secondary education certificate (CESS) @ El Jadida High School, Morocco
01 January 2003 - 31 December 2003

Completed upper secondary education with a general curriculum.

Connect with Mohamed DAOUDI

Bon retour parmi nous

Bienvenue à bord!

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