Rôles occupés
Systems
Microsoft Dynamics 365
SAP
Responsible for support L1 & L2 (Calls, mails, …). Close collaboration with the infrastructure team for extensive changes, projects, L3 support.
Supporting students who are blind or visually impaired in 6 different schools. Teaching these students different digital skills to improve their learning experiences.
Responsible for giving level 1 and level 2 support to HQ and over 2000 clients in the Volvocars dealership program.
Responsible for monitoring and supporting over 100 offices (750+ employees) and central services.
Assisting in leading daily operations and providing second-line support.
First Line support for 6300+ employees across multiple locations.
Responsible for the ERP system: FMIS and leading the upgrade and optimization of the system.
60% ICT Coordinator; 40% Teaching responsibilities.
BA/BSc in Applied Computer Sciences.
BA/BSc in General Secondary Education.
BA/BSc in New Media and Communication Technology.
General Secondary Education in Human Sciences.