Rôles occupés
Systems
Cloud
Back-end
Second Line customer-oriented support, Hardware Support for HP laptops, analyzing and solving hardware and software problems, cloud solutions implementation, and Windows 11 roll-outs.
Provided second line customer-oriented support for Lenovo and HP hardware, smartphone/tablet support, and utilized Active Directory for user management.
Supported end-users with IT hardware, managed stock, provided active directory management, and assisted IT management.
Provided customer-oriented internet connection support and troubleshooting for telephony systems.
Rolled out Windows 10 and various applications to customer systems.
Provided bilingual software support related to the MACH application for legal professionals.
Analyzed and resolved hardware and software issues for a variety of IT peripherals.
Pursued higher education degree in Computer Science.
Pursued higher education degree in Business Management.