Rôles occupés
Systems
Active Directory / Windows Server
Microsoft 365 / Office 365
Microsoft Dynamics 365
Microsoft Dynamics 365
Miscellaneous
ITIL
Cloud
ServiceNow
IT Support @
01 October 2024 - 31 December 2024
Troubleshooting, User Access Management, MS Office 365.
Administration Support @
01 December 2021 - 30 September 2024
First-Line contact with users, creating tickets.
FrontDesk Support @
01 February 2021 - 31 May 2021
Single Point of Contact, daily tasks in an internal Ticketing System.
Customer Support @
01 October 2019 - 31 January 2020
Contact with clients through Phone and Mail.
Secretary Support @
01 December 2017 - 30 June 2019
Use of Excel as Ticketing system.
Handel @
01 September 2015 - 30 June 2017
Handel @
01 September 2010 - 30 June 2015