Rôles occupés
Systems
Back-end
Network/Telecom
Informing people about the Porsche models and creating offers for them.
Led deskside support operations across Europe, managed a team of IT professionals, and oversaw integrations of various IT systems.
Coordinated incident management and managed first and second line helpdesk, ensuring SLA compliance.
Coordinated all outages and managed ticket lifecycle to prevent SLA breaches.
Provided second line support for desktops and laptops.
Managed support and application support for the BOIC's communication tool.
Managed financial systems and real-time connections for payment processes.
Provided consultancy and application development support for the Universal Messaging Engine.
Installed and provided support for IBM WebSphere.
Provided management and second line support for Lotus Domino servers.
Provided second line support in high-stress trading rooms.
Built and implemented small networks and solved software/hardware issues.
Delivered phone support for users across regions.
Managed warehouse operations, ensuring timely production and team management.
Including CLS, CLP, MCSE