Rôles occupés
Helpdesk / Support5 - 10 years
Systems
Desktop / PC
Hardware
Windows
Windows Server
Active Directory / Windows Server
Microsoft Office
Linux commands
SharePoint
Storage
Virtualisation
VMware
Exchange
Citrix
Miscellaneous
MS Office
O365
Remedy
Technical Support
Web Applications
IT Service Management
Network/Telecom
Avaya
Cisco
VPN
WAN / LAN
Cloud
ServiceNow
Azure
IaaS / PaaS / SaaS
Back-end
Mobile devices
Mobile devices-Android
Android
Microsoft Dynamics 365
MS Exchange Server
Security
Juniper
HR / Sourcing
Event networking
Sales
Communication skills
Langues
Maternelle Français
Français
Maternelle
English
Bon
Expériences professionnelles
Since 2010
IT Analyst @ Afton Chemical
11 April 2023 - 27 June 2023
End user support and Access management.
IT infrastructure management
IT Support on site Technician @ SWIFT
19 October 2022 - 30 January 2023
IT Onsite for Back-office support.
Managing warehouse stock
IT Support Engineer @ GSK
19 April 2021 - 16 October 2022
IT Support for R&D, to integrate and validate Laboratory equipment.
Daily support for users & laboratory equipment.
IT Support Analyst @ GSK
10 July 2010 - 20 February 2021
IT Operation Services;
- IT Support L1/L2
- Handling different incidents
- IP telephony & Network printers managing
Études et diplômes
Since 2007
Computer science and systems: systems security orientation and computer technology orientation @ Haute École de Namur-Liège-Luxembourg - Hénallux
15 September 2007 - 15 June 2010
Connect with Anicet NEZIMANA