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SAP
Delivered automated customer support processes based on technical requests that performed 20% higher than the company’s average. / Empowered clients in the adoption and proficient use of the automation tool by coordinating and conducting comprehensive training workshops. / Co-developed a series of 21 original training videos that expedite the training process by 30%. / Proactively established and managed client relationships to ensure end product quality. / Decreased user-facing errors by submitting detailed bug reports for the Development Team.
Ensured the timely delivery of 4 new projects by establishing, overseeing and prioritizing the planning of the Development Team.
Led the effort for over 12 software upgrades by analyzing customer needs, translating them into technical input for the Development Team and performing rigorous quality testing. / Successfully managed client relationships, resulting in a 100% contract renewal rate across all accounts. /
Enabled 40 users from 2 key accounts to adopt and proficiently utilize the software through the creation of original user-friendly manuals and performing on-site training workshops.
Degree equivalent in Belgium to Handelsingenieur
Bachelor in Engineering Science