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Modeling Languages
Back-end
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Due to being layed off from the previous client I am actively looking for new opportunities preferably with Salesforce however open to other technologies, positions sought but open to other possibilities include:
- Business Analyst
- Functional Analyst
- Solutions Architect
2 years Salesforce Experience (sales & service clouds)
9 Years IT Security Experience
Data Modelling
BPMN / UML
UAT
Scrum
Data Management
Data Security
Reports & Dashboards
Systems Administration
Jira
Kanban
Confluence
Copado
Trainings
Business Analysis Foundations: Business Process Modelling - LinkedIn
Salsforce for Admins - LinkedIn
SQL Fundamentals - Youtube
Adopted Scrum framework ensuring deliverables throughout each sprint.
Deployed Sales Cloud features enhancing client's adoption with Salesforce.
Analyzed an resolved complex connectivity between Mainframe and Salesforce
Administered Salesforce including user management, Process Builder, list views.
Compiled reports providing an overview of data within Salesforce.
Presented to clients features of Salesforce ensuring knowledge sharing.
Deployed and tested configurations from test to production mitigating impact.
Setup email-to-case, assignment rules and queues ensuring accurate case assignment.
Utilised schema builder to view the business logic related to the data model.
Configured home pages using lightning app builder.
Migrated external data to Salesforce with Data Loader.
Implemented Salesforce best practices including data backup.
Suggested recommendations based on business requirements.
Project implementation including B2B, B2C, in-app guidance and Security.
Filtered data searches using SQL in order to output desired result
Conducted deployment of Salesforce from scratch.
Contributed towards designing the data model.
Executed data quality/ validation ensuring data management methodologies.
Implemented and configured CRM solution in test prior to Production deployment.Conducted deployment of Salesforce from scratch. Contributed towards designing the data model. Executed data quality/ validation ensuring data management methodologies. Implemented and configured CRM solution in test prior to Production deployment.
Deployed CRM solutions for clients within the financial sector.
Automated end to end process of task assignment eliminating manual input.
Implemented Solutions with the Sales Cloud and Financial Service Cloud
Defined the data model providing structure in data quality.
Designed CRM page layouts providing intuitive user experiences.
Modeled support and sales processes clarifying business lifecycle.
Implemented dynamic functionality reducing manual intervention.
Facilitated data interpretation implementing reports and dashboards.
Captured business requirements translating to solutions with user stories.
Conducted presentations explaining key Salesforce concepts.
Skills: Business Analytics · Functional Requirements · Requirements Analysis · User Stories · financial service cloud · Business Analysis · Analytical Skills · Data Modeling · Salesforce Sales Cloud