Pascal Vandeput

Application Support Engineer @ DHL - Audika - Sonetas

Flemish Brabant, Belgium

Motivated IT support professional with a strong interest in infrastructure and cloud technologies. Experienced in troubleshooting user and system issues from initial analysis to resolution, both at application and infrastructure level.
Continuously keeping my knowledge up to date like in networking fundamentals, and modern deployment technologies such as container applications and cloud platforms.
I am strong in analyzing and resolving incidents and identifying underlying causes, using my experience and insight. I learn quickly and am looking for a stable position where support is combined with end user contact, infrastructure, and applications.

Top roles

Field / Maintenance Engineer> 10 years

Helpdesk / Support5 - 10 years

Systems

Citrix

Desktop / PC

Linux

Oracle

VMware

Windows

Windows Server

Active Directory / Windows Server

Microsoft 365 / Office 365

Access Points

Cloud

Amazon Web Services (AWS)

Docker

ServiceNow

Back-end

Android

iOS

PowerShell

Network/Telecom

Cisco

VPN

Miscellaneous

ITIL

Desk Support

ERP

Sales

Account Management

Language

Native Dutch

Dutch

Native

English

Fluent

French

Fluent

German

Average

Work experience

Since 1999

Application Support Engineer @ DHL - Audika - Sonetas

01 November 2021 - 31 October 2025

Diagnosed and resolved hardware, software, and connectivity issues for various devices and applications at audiologists and veterinarians.
Support for critical airline applications in an international environment at DHL.
Collaboration with various departments, development teams, or service providers for root cause analysis to find structural solutions.
Deploying updates and applications via SCCM.

Second Line Support Engineer @ Konica Minolta Business Solutions Europe

01 August 2015 - 30 November 2018

Supported the internal maintenance team and external clients with questions or issues related to the functionality and configuration of the different types of multifunctional printers and the ‘Office Solution applications’ to manage MFP ( Safequeue, PCounter, Workflow ).

All round support engineer @ Econocom Managed Services NV

01 February 2001 - 30 June 2015

As an IT support consultant I have used and upgraded my competences in different multinational commercial environments like for example Pfizer Belgium, Renault and Philip Morris :
Business Application Support for apps specifically developed to the environment (Siebel)
Project: Packaging & Certification of applications - Standardization and PC Roll Out.
Project: Server migration Windows NT to Windows 2000 Server in an IBM-SAN environment Siebel 2002 support and database update projects during weekends.
Created a simple user friendly web site ‘Ticketing tool’ based on Asp.net 2.0 web service with logging framework and documentation (Infopath 2013 basic code-behind C# development.)
Support local Sharepoint 2003 site collections and Infopath 2003 forms migration to MOSS 2007.
Site collection administrator Belgium on Sharepoint 2013.

Helpdesk @ Belgacom

01 January 1999 - 31 December 2000

Education experience

Since 2009

CCNA Network Administrator @ VDAB

01 January 2018 - 31 December 2018

CCNA module 1
Ethical Hacking introduction
Excel advanced

Developer .NET @ Global Knowledge

01 January 2012 - 31 December 2012

Developing Web Applications with MS Visual Studio 2010

Microsoft Certification @ Global Knowledge

01 January 2011 - 31 December 2011

W7 configuration + enterprise support - Exam certified 70- 680

Microsoft Certification @ Global Knowledge

01 January 2009 - 31 December 2009

Citrix Xenapp 5.0 - Implement and maintain SQL server 2008