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David Fernebok

IT infrastructure and system manager @ AfinIT Consulting
Namur, Belgium

In perpetual looking for challenges and responsibilities, I gradually dragged my career from the technical world to a more functional world (while keeping one hand in the technical world). Understanding the desires and needs of the client, knowing how to advise and reassuring them are the key words of a know-how that I have never stopped developing

Top roles

Helpdesk / Support5 - 10 years
Incident & Problem Manager< 2 years
Manager / Director< 2 years
Team Leader2 - 5 years
Product Owner / Manager< 2 years

Miscellaneous

IT Service Management
Critical thinking
IT Project Management
ITIL
Language
Native French
French
Native
English
Fluent
Dutch
Average
Work experience
Since 2001
IT infrastructure and system manager @ AfinIT Consulting
23 September 2024 - Present

As an IT infrastructure and systems manager for a player in food distribution:
- Management of IT infrastructure projects
- Management of IT infrastructure suppliers
- Management of the IT infrastructure of the central, warehouses and 83 general food stores
- Management of the helpdesk team and the system administrator team
- Member of the DSI

IT manager / HPC & IT Infrastructure coordinator @ Cenaero
01 January 2022 - 31 December 2023

• HPC renewal coordination (budget of 10 Mo €)
https://datanews.levif.be/ict/actualite/l-ordinateur-le-plus-puissant-d…
https://www.top500.org/system/180122/
• Projects management
• IT Budget management
• IT & HPC team activities coordination (HPC: High Performance Computing, Supercomputers)
• All of IT and HPC processes management (with documentation and ISO 9001 certificate
renewal)
• IT and HPC meetings animation (quarterly with management and monthly with complete
company)
• SharePoint implementation
• Office 365 server France and Belgium merging
• IT charter implementation
• IT domain with new architecture redesign with modernization with partner (phase one
project, 2022) with releasing (phase two, 2023)

IT Manager Belux @ Renault RetaiL Group
01 March 2021 - 31 January 2022

For Renault Retail Group (Renault Official retailer),
Belgium and Luxemburg, including 6 concessions (and partners) with garages:

• IT manager and technical support (administrative and workshops)
• Telephone management (technical call center management)
• Member of the management committee with participation in codir meetings
• IT budget management
• Inventory management
• IT-related projects management
• Access management
• Suppliers management
• Application implementation and updates, local servers management
• Technical and administrative decision taking related to IT
• Procedures, workflow and process designing.
• Animation of IT-related meetings
• Local IT security manager
• IT relationship with headquarters maintaining
• IT buyer

IT/OT manager @ RK-Tec
01 May 2020 - 28 February 2021

For a technical design company that support its customers in projects implementation
• project feasibility
• Process and procedure design (internal mainly)
• Internal business development design for the IT/OT support department (design for
prospective customers)
• Software implementation analysis (both internal et external)
• GSK (GlaxoSmithKline) data integrity project coordinator

IT Manager @ Everzinc
01 April 2019 - 31 May 2020

IT manager for Everzinc Group.

For the global management of Everzinc network computer network , infrastructure and IT support, manager for its head office in Liège with the preservation of a reliable, secure and efficient environment for the infrastructure, networks and collaboration tools of the global computer system ( Europe - Asia - United States).
As IT manager:
• IT local support team management over the world (Belgium, USA, Canada, Norway, Nederlands, China, Malaysia and Australia) (+20 people)
• Management and support of infrastructures, systems and networks
• Be the interface between the global data centre or local IT vendors and EverZinc, ensuring that they resolve issues reported by end users,
• ITIL process and procedure implementation with best practices,
• System administrator (access, end-users accounts management, troubleshooting, implementation…),
• Computer support at Everzinc headquarters,
• Have a global view of data servers, networks and collaboration tools,
• Managing projects with a global view while being able to identify areas for improvement throughout the IT perimeter,
• Visualization of security, access and network backup systems.

ICT support team leader/ IT manager assistant @ CIRB / CIBG
01 September 2015 - 30 April 2019

People and services management by supplying the expertise.

Connectivity: Detached to the client Ixelles town as team leader and IT manager assistant expanded and more 50 buildings:
• Helpdesk lv1 team leader (3 people) and helpdesk lv2 coordinator (5 people) with coaching.
• Replacement the IT manager for current affairs and emergency decisions
• ITIL process and procedure implementation with best practices
• Supporting the level 3 (system admin) during firing period (access, end-users accounts management, troubleshooting, implementation…).
• Buyer for big and small IT material.
• IT project management as Pc’s roll out, GLPI (SMT tool) implementation, inventory…
• IT logistic and inventory manager.
• Incident and problem manager.
• Point of contact and coordinator to school IT requirements.
• VIP’s point of contact.

Senior ICT Consultant, internal infrastructure manager @ Front Consulting
01 February 2015 - 31 August 2015

Internal ICT maintaining responsible

Connectivity: manage the Front Consulting’s informatics park :
• Manage the Debian virtual servers (SaaS) and NAS.
• Prepare the migration of the internal virtual servers from Linux to Microsoft 2012 R2.
• Internal support and IT administrative management.

Connectivity coordinator/ System Expert @ Front Consulting
01 December 2014 - 31 January 2015

Ensured the project finished on time by supplying the expertise.

Connectivity: Organized, planned and managed the implementation of Connectivity and Access management with Mobistar partners :
• Connectivity and access management requirements.
• Defined the technical solution, with the support of experts (Network, security, Infra Architect …).
• Managed the low level design and implementation by the teams involved (Network, LAN & security, Citrix , Office , ..)
• Managed the Testing and trouble shooting in collaboration with the partner.

Service owner @ Front Consulting
01 March 2014 - 31 December 2014

Enforcement of the implementation management team

• Functional Management of a portfolio of several client applications Candriam (old Dexia Asset Management) - SaaS.
• Prepare and implement new processes from new application procedure for new project elaboration.
• Update applications and database management (Sophis, Masterfile, Morningstar, Position Result (URD/FIPR)…).
• Applications process and procedures management and applications documentation.
• Established a project for deployment of applications and databases. The aim is to deploy applications at European level for the customer (IVY/OptionMetrics).
• Applications and databases availability, monitoring the availability on the server to the client.
• Access support of client applications.
• Orchestration between stakeholder’s applications and their databases.
• Interface management between IS4F and the customer Candriam.
• Fix BATCH files implemented by customers for the deployment of applications and their databases.
• Management server services, the availability of servers and server disks.

ICT Consultant - PC field/support engineer chez Albemarle Europe @ Randstad Professionals
01 November 2012 - 01 July 2013

Procedure, processes and helpdesk reorganization

• Complete management of helpdesk / support and users (installation, training and support).
• Management of ICT infrastructure and stock.
• Coordination of interventions suppliers.
• Creation of processes and procedures.
• For 150 users

IT Logistic Manager/ System Administrator/ Support LV 3 chez Silbelga @ CSB Consulting
01 January 2012 - 30 November 2012

ICT logistic manager, system administrator and support 3rd level

• Infrastructure management and maintenance of computer equipment (access management, address book management).
• Problem solver (level 3)
• Support project management PDA Psion and PC tablets.
• Managing stock consumables for IT peripherals.
• Help image management, thin client HP.
• Several teams’ coordination (electricity, network, equipment moving) into new floor or new building installation.
• Supplier coordination: departure of old providers, arrival of new providers, provider’s interventions.
• For 2000 users.

Senior support Lv2 for European Commission VIP's @ CSB Consulting
01 December 2004 - 31 December 2011

Senior IT Consulting / 2nd level support for the Secretariat General of the European Commission, European policy advisers and firms.

• ICT park up maintaining for 1,400 users (VIP’s)
• Documentation of installation and configuration settings.
• Managing the active directory (workstations, users account (password, locked account).
• Supporting and managing the PDA (HTC, Palm, Nokia, Sony Ericsson, and Blackberry) park: software (Activesync, Synchrologic, Nokia PC suite, Chapura) and hardware (cabling, malfunction).

Central Helpdesk/ Data center Helpdesk for European Commission @ CSB Consulting
01 December 2002 - 31 December 2004

• Supplier intervention management
• Incidents and problems analysis.
• General Helpdesk for the local helpdesk.
• Data centre helpdesk.
• For 18 000 users (complete EC).

Support Lv 3 for BNP Parisbas Luxembourg @ Harvey Nash IT Consulting NV
01 December 2001 - 31 May 2002

Support 3rd level: complete end users support and ICT park management team

• Documentation of installation and configuration settings.
• TIC park management with print servers.
• ICT park management by software implementing and hardware supporting
• Small projects managing.
• IT audit management helping.
• For 2000 users.

Education experience
Since 2008
SCRUM Fondation @ Linkedin
01 January 2023 - 31 December 2023

Scrum Methodology Fondation

GDPR @ CIRB
01 January 2018 - 31 December 2018

GDPR training

People management @ CIRB
01 January 2017 - 31 December 2017

Intensive People Management training

Agile PM @ Bizness Academie
01 January 2015 - 31 December 2015

Agile PM

ITIL Foundation @ Sylvan Prometric
01 January 2008 - 31 December 2008

ITIL IT Service Management

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