Luc DESPRETS

Consultant, IT-Support (1/2/3 line support) @ Manpower Experis (Proservia)

Brussels, Belgium

Support (1st line and 2nd line Support and 3rd line Support) is what I love to do most. In the beginning years, I gained experience as a (web-)developer and did also Database development, but now I do mainly Support. I am very versatile, and don’t love it to sit still. I have, thanks to my profound language skills (I fluently speak 5 languages!) gained experience over the last years in support functions. I love to see the direct results from helping people when they have an issue.

Top roles

Developer / Programmer< 2 years

Helpdesk / Support2 - 5 years

Back-end

SQL

.NET Core

ASP.NET

PHP

Front-end

JavaScript

HTML

Language

Native Dutch

Dutch

Native

English

Fluent

French

Fluent

Spanish

Good

German

Good

Work experience

Since 2018

Consultant, IT-Support (1/2/3 line support) @ Manpower Experis (Proservia)

01 September 2020 - 31 December 2025

Providing 1st line rollout support for MS Windows 11 migrations and on-site support, including application, hardware/infrastructure, and network support.

Consultant (Talent-IT), 1st line support @ Canon

01 January 2020 - 01 August 2020

Delivering first line IT support internally for EMEA customers, troubleshooting installation and managing requests.

Interim, 2nd line support + development @ Iuris-Link

01 July 2019 - 01 September 2019

Executed SQL database import procedures and facilitated user support.

Interim, Customer-Tech 1st line support @ Ingenico

01 September 2018 - 01 April 2019

Provided technical support via email and phone for web integration payment systems.

Consultant .NET/VBA @ iGuana

01 July 2018 - 01 August 2018

Rewrote a printer spooler application in .NET/VB with SQL-Server.

Education experience

Since 1988

Computer Scientist (Graduaat Informatica, HBO5) @ K.U.L. cvo Lethas - Odisee

01 June 2018 - 30 June 2018

App development for smartphone, PHP, CSS, HTML5, OOP, JavaScript @ VDAB

01 January 2012 - 31 August 2016

Cook, Caterer-Cook, Waiter @ Ceria-COOVI, VDAB

01 January 2009 - 31 December 2009

Business Engineer @ Solvay Business School, VUB

01 January 1996 - 31 December 1996

Certificate 2nd year HBO5 (graduaat) informatics @ Narafi, Vorst

01 January 1994 - 31 December 1994

Industrial Engineer @ KIH De Nayer, Sint Katelijne Waver

01 January 1990 - 31 December 1990

Preparatory year Science and Mathematics @ Sint Joris, Brussel

01 January 1989 - 31 December 1989

Algemeen secundair onderwijs @ Sint-Viktorinstituut, Alsemberg

01 January 1988 - 31 December 1988

Luc DESPRETS

Top roles

Back-end

Front-end

Welcome back

Welcome on board!