Michael Asare-Ntim

IT Support Engineer @ Shinerex

East Flanders, Belgium

Motivated IT Support Professional with experience helping users resolve hardware, software, and basic networking issues efficiently and patiently. Skilled in troubleshooting Windows issues, maintaining Active Directory user accounts and permissions. Familiar with IT service management (ITSM) processes and ITIL principles. Strong problem-solving abilities with a commitment to delivering efficient and reliable technical assistance to end users. Fluent in English and conversational in Dutch (B1, actively improving) and eager to contribute to a supportive IT environment and grow professionally.

Top roles

Helpdesk / Support2 - 5 years

Systems

Windows Server

Active Directory / Windows Server

Microsoft 365 / Office 365

Miscellaneous

ITIL

Troubleshoot

Security

Antivirus

Language

Fluent English

English

Fluent

Dutch

Good

Work experience

Since 2019

IT Support Engineer @ Shinerex

01 September 2020 - 31 January 2024

Provided first-level technical support to end-users, resolving hardware, software, and network issues. Managed user accounts and permissions in Active Directory, including creating, modifying, and deactivating accounts.

Teaching Assistant @ IPMC

01 November 2019 - 29 February 2020

Supported IT instructor with tasks such as operating system updates, classroom setup, and course materials. Trained students on best security practices and basic troubleshooting techniques.

Education experience

Since 2019

System and network engineering @ IPMC University College

01 October 2019 -

Specialization in System and Network Engineering.

Michael Asare-Ntim

Top roles

Systems

Miscellaneous

Security

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Welcome on board!