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Encoded data, including locations, functions, and metadata, using Infraref and managed the database for 74 substations across Belgium.
Managed network access with Cisco ISE, configured switch. Monitored infrastructure and triaged alerts via Checkmk, reinforced by advanced investigations using Linux commands and operational use of CheckPoint firewall.
Resolved over 10 tickets per day in ServiceNow and handled more than 150 calls daily during critical security incidents. Supported 1,000 users on Okta and Office 365, escalating critical issues to tier 2/3.
Completed a cybersecurity training focused on SOC operations, incident detection and response, SIEM analysis (Splunk), vulnerability assessment (Nessus), cloud security, and forensic fundamentals.
Bachelor's program specializing in networking and telecommunications.