Hendrik Van Varenberg

Updating and managing the incident process, created monitoring triggers, and reporting to management.

Leading a servicedesk of 12 people, handling incidents, managing stock, and coaching staff.

Led a servicedesk of 17 people, managed incidents, fulfilled requests, and improved processes.

Creation and management of the incident process; service manager for different suppliers.

Responsible for insourcing support desk and developing ITIL principles.

Managed a team of 7 for customer support and request handling.

Eindwerk: Het combineren van programmeertalen en databases.