Jocelyne Lukeba

IT Support @ Serco

Brussels, Belgium

IT professional in Customer Service and Junior Web Development, focused on user experience and resolving complex technical challenges. Sharp eye for organisation and project coordination, managing priorities across teams to deliver impactful results. Known for clear communication, collaborative spirit, and agility in fast-paced environments. Dedicated to solving problems and aligning technical proficiency with business goals and user satisfaction.

Top roles

Developer / Programmer< 2 years

Helpdesk / Support2 - 5 years

Sales< 2 years

Front-end

JavaScript

CSS

HTML

Back-end

SQL

Python

Cloud

ServiceNow

Language

Native French

French

Native

English

Fluent

Portuguese

Average

Work experience

Since 2016

IT Support @ Serco

03 August 2020 - 10 October 2024

Deliver first-line IT support to users, ensuring prompt resolution of issues related to hardware and software applications.

Outsystem Junior Developer @ Global Smart Processes belux

10 February 2020 - 31 March 2020

Develop web applications using the OutSystems low-code platform, ensuring functionality and user-centric design.

Customer Service Support @ Partena Professional

01 October 2019 - 01 December 2019

Deliver fast and effective solutions to customer inquiries and complaints, turning challenges into positive client experiences.

Web Developer @ Ynitek

17 October 2019 - 30 November 2019

Create and integrate web content within WordPress, ensuring consistency with brand guidelines and UX best practices.

Administrative Assistant @ Cullen International

09 January 2018 - 31 March 2019

Oversee website functionality and troubleshoot database issues to ensure optimal performance and user experience.

Client Relations & Marketing Assistant @ AppcoWorlwide Group (UK)

01 December 2016 - 30 April 2017

Persuasively negotiated gas and electricity contracts with homeowners, building trust and securing long-term agreements.

Education experience

Since 2013

ITIL V4 @ Alison

30 October 2024 - 30 October 2024

Certification in IT Service Management with ITIL v4.

Junior Full Stack @ Evoliris

01 September 2018 - 30 June 2019

Specialisation in full stack web development.

Applied Computing with Business and Technology @ Sheffield Hallam University

15 September 2015 - 30 June 2017

Bachelor's degree focusing on computing and business technology.

Access To Higher Education in Computing Technology and Internet @ Trafford College

06 September 2013 - 30 June 2014

Access program focusing on computing technology.

Jocelyne Lukeba

Top roles

Front-end

Back-end

Cloud

Welcome back

Welcome on board!