Bilal Tatouti

Providing 3th line application support for end-users at FEDERALE POLICE Belgium. Resolving incidents effectively. Supported updates and releases. Managed requests and tickets. Participated in on-call system. Performed database administration and managed COM servers. Windows 11 used on HXG laptops.

Provided first-line support via phone and ticketing system, handling incidents and service requests. Resolved AS400 issues including password resets, printer troubleshooting, and AS400 user account creation based on reference users. Restored data and delivered timely solutions to ensure business continuity.

Providing 2nd line support. Onsite support including hardware repairs for laptops and printers.

Preparing new Laptop devices. Staging of the new devices. Configuration and installation of necessary software.

Provided Second line on site Support. Responsible for user management (Active Directory and AS400), asset management, stock management.

Providing support to all users inside the European External Services and users from the EU delegations (Worldwide). Support on applications, networking, workstations.

Learning about System Management Servers/clients