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Jenkins
First Line IT Engineer @
01 April 2023 - 31 March 2025
Delivered first-line technical support to internal clients across Belgium and Luxembourg. Troubleshot hardware and software issues, escalating where necessary. Maintained accurate service tickets via Jira and performed user management in Active Directory. Supported VMware environments and office IT infrastructure.
First Line IT Officer @
01 August 2022 - 31 December 2022
Provided technical assistance to users, ensuring minimal downtime and smooth operations. Diagnosed and resolved basic networking and software issues. Assisted with system upgrades and hardware installations.
Applied Computer Science @
01 January 2020 - 01 January 2022
Programming/systems and networks
Baccalaureate in Office & Talen @
01 January 2020 - 01 January 2020