Alidou Mouliom Jojo

Network on-site support in Companies and Data Centres @ Freelance B2B mission

Brussels, Belgium

Experienced IT Support Specialist and Network Administrator with over 10 years expertise across user support, system administration, and network operations for high-profile international clients, including European institutions. Trained in Cisco CCNA, adept at incident management, remote troubleshooting network device configuration, and user mentoring in large-scale, multilingual organizations.

Top roles

Helpdesk / Support5 - 10 years

Network / Telecom Engineer2 - 5 years

System Engineer / Administrator< 2 years

Systems

Virtualization

Windows Server

Active Directory / Windows Server

SCCM / MS Configuration Manager

Network/Telecom

Cisco

TCP/IP

Language

Native French

French

Native

English

Fluent

Dutch

Fluent

Work experience

Since 2016

Network on-site support in Companies and Data Centres @ Freelance B2B mission

01 January 2022 -

Static and dynamic IP addressing, DNS configuration, network protocols, and configurations.

Experienced User Support Agent - Front Office @ Fujitsu Technology Solutions (EEAS, European Union External Action Service)

01 July 2021 -

Deliver ICT support to over 140 global delegations and EEAS HQ staff. Log, categorize, prioritize, and resolve incidents, full ticket lifecycle management. Provide remote and on-site technical troubleshooting, mentor junior agents. Perform end-user communications, technical escalation, and process improvement initiatives.

System Administrator and onsite support @ Smart Edge Solutions (Stanley Black and Decker)

01 August 2020 - 30 June 2021

Deployed new systems, managed Active Directory, SCCM. Provided software/hardware support for PCs, printers, industrial IT and LAN troubleshooting.

Service Desk Engineer @ Cronos (DIGIT, European Commission)

01 November 2019 - 31 July 2020

Remote software support, functional mailbox management, and Active Directory administration.

IT Specialist in end device support @ First IT, Sodexo (BEECOM), Assar Architects, ING (CELDATA)

01 July 2016 - 31 July 2019

Advanced study in PowerShell scripting including Microsoft Azure command lets

Education experience

Since 1992

ICT @ Vrije Universiteit Brussel

01 September 2011 - 01 September 2014

Master of science (thesis not presented)

Electronics and ICT @ Erasmus hogeschool Brussel

01 September 2006 - 01 September 2011

Bachelor of science in Electronics and ICT.

Language @ CVO (Brussels) and Centrum voor Levende Talen (Leuven)

01 September 2004 - 01 June 2006

Dutch and English certificates.

Polytechnic @ Université libre de Bruxelles

01 September 2001 - 01 June 2004

Première candidature Polytechnique.

Polytechnic entrance exam @ Athénée Royale Woluwe Saint Lambert

01 September 2000 - 01 June 2001

Septième année Spéciale, examen d’entrée Polytechnique de Mons.

SCIENCE @ Lycée de la Cité Verte and Lycée de Nkol-Eton

01 June 1992 - 01 June 2000

Baccalauréat D in Science de la vie et de la terre.

Alidou Mouliom Jojo

Top roles

Systems

Network/Telecom

Welcome back

Welcome on board!